FAQ

Orders & Shipping

Where do you ship?

We currently ship to customers within the United States.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing time is separate from shipping time. During holidays, sales periods, or periods of high order volume, processing may take slightly longer.

What shipping options do you offer?

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Shipping Fee
Express Shipping	3–6 business days	$20
Free Shipping	7–14 business days	$0
Standard Shipping	7–14 business days	$10

Delivery times are estimates and may vary depending on your location, carrier conditions, holidays, or unexpected delays.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information if available.

Please allow some time for tracking details to update after your order has been handed over to the carrier.

Order Changes & Cancellations

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist you. However, once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

What if I entered the wrong shipping address?

Please contact us immediately if you entered an incorrect shipping address.

If your order has not yet been processed, we will try to update the address. Once the order has shipped, we cannot guarantee that address changes will be possible.

Products & Child Safety

Are your toys suitable for all ages?

Each product may have different age recommendations. Please review the product description, size details, and age guidance before placing your order.

Parents and caregivers should always choose toys that are appropriate for the child’s age, development stage, and abilities.

Should children be supervised while using toys?

Yes. We recommend adult supervision during playtime, especially for younger children or when introducing a new toy.

Please remove the product immediately if it becomes damaged or if any small parts become loose.

How do I choose the right toy for my child?

We recommend reviewing the product details carefully, including size, material, features, and suggested age range.

Choosing the right toy depends on the child’s age, interests, and how the product will be used.

Returns & Refunds

Do you accept returns?

We accept returns on eligible unused items in their original condition and packaging.

To request a return, please contact our customer support team with your order number and reason for return.

What items are not eligible for return?

Items may not be eligible for return if they have been used, damaged after delivery, returned without approval, or are not in their original condition and packaging.

For hygiene and safety reasons, certain children’s products may not be eligible for return once opened or used.

What should I do if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and assist you.

When will I receive my refund?

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

If approved, your refund will be issued to your original payment method. Please note that banks and payment providers may require additional time to process the refund.